Khan Chacha CEO Sidhant Kalra lists benefits of tech-based restaurant management systems

In a world of rapid technological advancements, several innovations are transforming various sectors in an unprecedented manner. Restaurants are no different. From robotics to AI and more, new-age tech solutions are adding more convenience to the day-to-day operations. Adding to the list, tech-based restaurant management systems is an innovation that has gained massive popularity in a short span.

We got a chance to discuss this new development and its applications with Sidhant Kalra, CEO of Khan Chacha restaurants in Delhi. According to him, there are several ways in which adopting tech-based restaurant management solutions enable businesses to improve operational efficiency and explore new business models, in turn improving the revenues.

Sidhant Kalra recently introduced a new restaurant management system for Khan Chacha restaurants across Delhi NCR, which according to him has made restaurant operations more convenient than ever. He lists the top benefits that new-age restaurant management solutions can have for your business. Scroll on to know what they are:

Easy integration of various systems 

Restaurant management systems running on new age tech can easily share data and drive insights across multiple locations. They can also integrate multiple POS systems, allowing restaurants to know which of their offerings are faring better than the others among the customers, and which locations are turning a profit.

Data-backed insights

Another most prominent benefit of involving tech in restaurant management is the data-driven insights you can get without making much effort. By creating a single source for all data related to operations, these systems can provide restaurants with valuable insights into customer preferences, employee performances, inventory, revenues and more.

Improved inventory management

If you are running a restaurant with branches at multiple locations, it becomes difficult to stay on top of inventory every time. Managing inventory manually often leads to shortage and wastage, both of which are bad for business. According to Khan Chacha CEO Sidhant Kalra, tech-based restaurant management systems automatically notify you about low stock, expiration and other factors related to your ingredient inventory.

Improved data security

You might be under the impression that saving all your business data on your work PC or an internal server will keep it safe, but have considered what will happen in event of an accident or natural disaster? Modern restaurant management systems store their data on cloud, which makes it more secure than if it is saved on an internal server or personal computer systems.

Sidhant Kalra, is the active CEO of Khan Chacha chain of popular kebabs and rolls in the capital and working actively towards implementing tech-based solutions to manage the day-to-day operations effectively.

Navneet Kalra’s Khan Chacha: Of Tikkas, Kebabs, And An Old-World Charm

Change is the law of the universe. And yet, some things manage to remain constant throughout our lives. In my life, one such constant has been my love for Khan Chacha restaurant, owned by Delhi restaurateur Navneet Kalra. But what makes me love this place, even more, is the fact that it loves me back equally.

Over the many decades of its operations, Khan Chacha has undergone a number of transformations. However, a cozy setup, the aroma of spices, and delectable food on the plate – these are a few things that haven’t changed a bit in all this time. To me and other Mughlai street food connoisseurs, the food joint will always be a place to have your fill and yet yearn for more.

The way Khan Chacha manages to retain its old-world charm while adapting to modernization is remarkable. Perhaps that’s why the restaurant is a favorite among commoners and celebrities alike.

Restaurateur Navneet Kalra, who runs several other establishments in the Khan Market area, has turned this small food joint into an omnipresent name. With branches sprawling all across Delhi NCR, Khan Chacha is gradually expanding its horizon under the aegis of its owner.

However, despite the air of modernization, food at Khan Chacha remains a constant among many variables. It doesn’t matter whether you are a die-hard non-vegetarian or a pure vegetarian – the restaurant manages to captivate your tastebuds with its decades-old recipes.

Khan Chacha owner Navneet Kalra discusses the benefits of restaurant sustainability

Hospitality is an ever-evolving industry, and the way it has adapted through the pandemic crises vouches for it. However, it is not just health hazards that hospitality businesses today are prepared to fend off; restaurants and hotels are also gearing up to battle climate change in their unique way. Wondering how?

Restaurant sustainability has emerged as the latest buzzword in the hospitality sector. The practice involves adopting environment-friendly alternatives for day-to-day operations. But an untouched aspect of adopting sustainability in restaurants remains the benefits it comes bearing for the business owners.

Navneet kalra a prominent restaurateur based in New Delhi and also the owner of the famous Khan Chacha restaurants, shares some interesting insights into the perks of restaurant sustainability, which make the practice a worthy investment for business owners. Scroll on to know what they are:

  1. Increased brand loyalty

Customers tend to visit restaurants whose values align with those of their own. As more and more people grow conscious of the environmental impact of human activities, they appreciate if the restaurant they are dining at is doing its part in conservation. It helps them connect with your business on a personal level, prompting them to return.

  1. Increased profits

According to Navneet Kalra, a restaurant that declares its commitment to saving the planet attracts more customers. This translates into increased footfall, which in turn leads to improved revenue. So, while you are investing in saving the planet, customers make their contribution to the cause by bringing more business to your restaurant.

  1. Better employee engagement

Environmental conservation is a chord that strikes not only with the customers but with the employees as well. According to the khan chacha owner. When employees find a workplace that resonates with their wish of making the planet a better place, or at least enables them to do their part, they work with better dedication, resulting in great service.

  1. Improved supply chain

A major component of restaurant sustainability is shortening the supply chain. According to Navneet Kalra, not only does it give you a better view of where your materials are sourced from, but it also promotes locally sourced ingredients which in turn empowers smaller businesses. The result is a better menu with better ingredients, something that customers highly appreciate.

  1. A sense of satisfaction

Let’s admit it, we have only one planet to live upon and it feels really good to be able to work towards making it better for future generations. Even if it is one tiny gesture in form of ensuring energy efficiency or reducing food wastage, adopting sustainable practices at your restaurant gives you a sense of satisfaction that comes with being a part of a worthy cause.”With the growing concerns for health, quality, and the planet, we at Khan Chachastrive to adopt practices that reduce the impact on the environment whichever way we can.

We intend to set a benchmark deploying measures that promote sustainable practices in our day-to-day operations and deliveries,” states the acting CEO, Sidhant Kalra. Small steps combine to form a large impact. With prominent restaurants like Khan Chachataking’s active measures towards adopting sustainability in everyday operations, it won’t be an exaggeration to say that the hospitality sector in India will surely achieve carbon neutrality in the years to come.

How Navneet Kalra’s Khan Chacha is hopping on the tech modernization bandwagon

An iconic name in the Indian hospitality industry, Khan Chacha restaurant does not need any introduction. The place is synonymous with Mughlai street food in India, and the fact that it has been around for decades vouches for the cult status that it enjoys. Its popularity has only grown in recent years, something for which the credit rests entirely with restaurateur Navneet Kalra.

Navneet Kalra, the owner of Khan Chacha, is a prominent name in the Indian hospitality arena. He owns several other establishments in the uber-chic locales of Delhi. However, the brightest feather in his hat remains the way he has been modeling and remodeling the iconic Khan Chacha restaurant according to the changing times.

The result of Kalra’s innovation is evident in the growth of the restaurant, which has transformed from a small eatery in the Khan market to a well-known chain of restaurants across Delhi NCR. Keeping up with the times is something Navneet Kalra has aced with Khan Chacha, and perhaps that’s why the restaurant manages to successfully maintain its old-school charm despite undergoing rapid transformation.

The first major change that Delhi’s favorite Mughlai eatery had undergone was in terms of ambiance as soon as Navneet Kalra assumed command. From a small, musty food joint, Kalra metamorphosed it into a chic and cozy restaurant that not only served super delicious food but also provided a super cool vibe that resonated with the upbeat locale.

And now, under the aegis of its acting CEO Sidhant Kalra, Khan Chacha is gradually upscaling its tech as well. The restaurant is readily adopting tech-based solutions for its day-to-day operations, aiming at enhanced services. The Mughlai eatery has a custom restaurant management system in place, which helps all its branches keep tabs on the inventory, vendors, menus, etc.

Upon being asked about the various new measures that the restaurant has adopted off late, Sidhant Kalra said, “We constantly strive to serve our guests in the best way possible. We aim at maintaining the special place that Khan Chacha enjoys in people’s hearts, and for that, we are keeping up with the latest advancements in the industry.”

To provide the best customer satisfaction Khan Chacha aims to bring up innovation, upscaling the technology which results in reducing the waiting time, khan chacha has come up with the latest advancement by placing the digital display in the inventory that smoothens the whole process from placing the order to delivering it to the customer which helps in time management as well as keeping a record of the order placed by the customer.

He added, “Before the pandemic hit, most industries were set in their ways. But now everything is changed, especially when it comes to hospitality. Now we need more efficient systems in place to provide our guests with the safest and best dining experience. This is what makes keeping up with the latest trends all the more important.”

To ensure the minimal wastage of the food, the ingredients that are used are being Analysed by evaluating the order history, and over the period khan chacha has successfully come up with negligible wastage which is one of the achievements so far. In case of leftovers, the management team ensures to channel the distribution to the other outlets in need. To guarantee hygiene and safety, every staff member needs to go through thermal checking, and all other safety measures such as ensuring sanitization, fresh masks every day, to create a safe ambiance at the outlet.

The restaurant management system not only smoothens out inventory and vendor management; it also helps the branch managers to record and address the grievances shared by the customers and staff members alike. Elaborating upon how new-age tech is helping Khan Chacha deliver better, the restaurant CEO pointed out that the convenience added by tech-based management systems is unparalleled, which in turn enables the staff to serve the guests better, resulting in greater customer satisfaction.

“Our aim has always been to give our guests something new to look forward to. Adopting tech-based restaurant management is enabling us to do that, and more. It has helped us transform the restaurant experience while keeping our decades-old recipes intact, which is an object of pride for both – us and our customers,” Khan Chacha CEO Sidhant Kalra said.

Khan chacha has installed advanced cloud kitchen technology which minimizes & smoothens the workload over the counter and helps the chef in tracking the order from the digital screen. Centralized Order Management results in the super-fast delivery of the orders. Khan chacha is working over its ambition of contact-less deliveries and focusing on digitalizing everything which will result in no use of paper and would help in reducing the carbon footprint.



Khan Chacha owner Navneet Kalra suggests the best ways to use QR codes this holiday season

It’s that time of the year again! Christmas and New Year are just around the corner, and just like every other sector, restaurant businesses are also gearing up for the holiday season boom. The time also sets the perfect stage for various events and special menus, and various innovations in the restaurant industry. One such innovative technique is QR codes, whose use in restaurant spaces has been limited.

We talked to prominent Delhi restaurateur and Khan Chacha owner Navneet Kalra, about the emergence of QR codes and their relevance in the holiday season. According to him, while QR codes have taken the restaurant industry by storm, their usage extends far beyond the convention of viewing online menus. He also shared the most effective ways in which the capabilities of QR codes can be explored by restaurateurs. Read on to know what they are:

Event RSVP

The onset of holiday season provides restaurant businesses with the perfect opportunity to host various events. Whether it is a Christmas party, New Year eve celebration or any other event, restaurants can use QR codes amid their promotions, says Navneet Kalra. “When you are playing hosts to an event, you may want to know how many people have shown interest. QR codes are a great way to do that,” he says.

Kalra continues, “You can use these codes on the flyers or elsewhere on the promotional material and link them the event webpage. This way, it will be easier for the prospective guests to RSVP and get a better understanding of the event. The number of times your QR code is scanned will also provide you with an opportunity to assess the performance of your event promotion and marketing strategy.”

QR for enquiries

Many a times, people may come across your establishment and might want to enquire about things like the seating or certain items on the menu. An effective way of providing them with a platform to place in their queries can be QR codes, suggests Navneet Kalra.“Holiday season is a busy time of the year for the restaurants. If people keep calling with their questions, you might not be able to answer them there and then owing to the increased footfall,” he says.

“A good way of hearing to what people have to say is to provide them with a QR code on your website or tables which leads to a query form. People can fill it up with all the questions they have for you, and you can read them all and reply once you’ve call it a day. This ensures that people are getting their queries answers in an effective manner, thus improving your chances of turning these prospective customers in actual guests,” quips the Khan Chacha owner.